Overview
We want your reimbursement to hit your bank account quickly and without any back and forth, because who doesn’t want to get reimbursed as soon as possible?
That’s why we ask for your direct deposit details when you set up your account. That way, they’re saved and ready to go as soon as your first reimbursement is set to make its way to you.
Your direct deposit details need to be entered exactly as your bank has them on file. Even one digit off can cause a delay.
The good news? A quick double-check before you hit save usually solves everything. Let’s walk through it together.
The details
What we’ll need
When you add your direct deposit information, you’ll be asked to enter:
- Your 3-digit financial institution number
- Institution numbers are always 3 digits
- Your 5-digit transit number
- Transit numbers are always 5 digits.
- Your account number
- Account number length varies by institution but are typically between 7 and 12 digits
You can find these numbers on:
- A void cheque
- Your online banking account details
- Your bank’s mobile app
We’ll also ask that you upload supporting documentation. A void cheque or direct deposit information form will do the trick!
A quick guide
| Institution | Institution Number | Digits in transit number | Digits in account number | Where to get a void cheque or direct deposit form |
| ATB Financial | 219 | 5 | 9 to 11 | Download a direct deposit form |
| BMO | 001 | 5 | 7 | Download a void cheque |
| CIBC | 010 | 5 | 7 | Download a void cheque |
| Desjardins | 815 | 5 | 7 to 12 | Download a void cheque |
| Manulife | 540 | 5 | 7 | Download a direct deposit form |
| Meridien | 837 | 5 | 7 to 12 | Find your account information |
| TD Canada Trust | 004 | 5 | 7 | Download a direct deposit form |
| Tangerine | 614 | 5 | 10 | Download a void cheque |
| RBC | 003 | 5 | 7 | Download a void cheque |
| Scotiabank | 002 | 5 | 7 or 12 | Download a void cheque |
Common mix ups
We see a few patterns when deposits bounce back:
Transit and account numbers entered in the wrong boxes
- A missing or extra digit
- Dropped zeros at the beginning of a number
- An old or closed bank account
Totally normal mistakes, and totally avoidable with a quick check!
Anything else
If something’s off, your bank will reject the deposit and we’ll need to reach out to you for updated details. That can mean a short delay while we get everything corrected. If our team needs to reach out, you’ll see your claim status change to PROCESSED: Reimbursement error.
The fastest way to avoid that? Upload a photo of a void cheque, or the direct deposit form from your bank! That way our team can compare what you’ve entered to your official banking information.
And of course, if you’re ever unsure, we’re here to help. We want your expenses reimbursed quickly, so reach out to us with any questions. You can use the Support Form in your Member Centre or say hello@blendable.ca.
Still having trouble? Head over to Troubleshooting direct deposit issues in your Help Centre for more details.