Overview
Keeping your account profile up to date helps make sure you can always access your online Member Centre and that we can reach you if we need more information about a claim.
Did you know you can log in to your Member Centre using more than one email address? We strongly recommend adding a personal email address to your profile and setting it as your primary email.
This article explains how to add, update, and manage the email addresses linked to your account.
The details
Why adding a personal email matters
If you’re currently using a work email to access your Member Centre, it’s a good idea to add a personal email and make it your primary address.
Why?
Your online access can continue even if you’re no longer active on a Plan.
Some Spending Accounts or Enhanced Health Blend Plans allow claims to be submitted after the benefit period ends.
If you lose access to your work email, you may not be able to:
Submit new claims
Check the status of existing claims
Receive important requests or updates from us
We'll always contact you using the primary email address listed on your profile.
Adding login email addresses to your profile
You can add multiple email addresses to your profile and use any of them to log in.
To add an email address:
Log in to your secure online Member Centre
Click the dropdown next to your name
Select Manage Profile
Choose Manage Emails
Enter the new email address and click Add Email
You’ll receive a verification email. Click the link in that message to confirm the address.
Changing your primary email address
If you’ve added a personal email, we recommend setting it as your primary address.
To change your primary email:
Go to Manage Emails in your profile
Select the email you want to make primary
Click the Make Primary button
That’s it! You’re all set to go!
Removing an email address
If you no longer use an email address, you can remove it from your profile.
To remove an email:
Go to Manage Emails
Select the email you want to remove
Click Remove
Re-sending a verification email
For security reasons, all email addresses on your profile should be verified.
If you see an address marked as unverified:
Select the email
Click Re-send Verification
Open the verification email and click the link inside
Anything else?
We recommend having at least one personal email address on your profile. Your primary email is how we’ll contact you if we need more information about a claim, updating personal information or a reimbursement error.
Even if you’re not actively submitting claims, you may still want access to historical claims, receipts or documents tied to past claims.
Keeping your email information up to date helps ensure nothing important is missed.