Overview
We love direct deposit! It’s fast, secure, convenient....and the greenest option, 🌳!
However, we can run into obstacles if banking information is entered incorrectly, if reimbursements are not easily found in bank accounts or if account details change without being updated.
This article will help to alleviate stress and frustration by outlining some best practices and tips and tricks to keep the direct deposit experience a smooth and reliable one.
The details
Entry errors during setup
When you receive your Welcome Message, you’ll be prompted to setup your account. Part of that setup will be entering your direct deposit information.
You’ll be prompted to add:
- The institution name - the name of your bank or credit union
- Your transit number – the branch identifier
- Your institution number – the bank’s unique identifier
- Your account number – the account number of the account you’d like to deposit your reimbursement into
All of the information you’ll need to setup your direct deposit information is available to you right on a cheque for your account (for chequing accounts), or in your online banking portal (for all accounts).
We also ask that you upload a void cheque. If you don’t have a void cheque, a direct deposit form from your bank is also great. You can easily download a direct deposit form from most financial institutions while logged into your bank’s online banking service. Adding a void cheque or direct deposit form allows us to confirm the information that you’ve manually entered and ensure its correct.
Having this verification step prevents direct deposit errors from occurring. If the information entered is incorrect, and we don’t have a cheque or form to compare to, we may end up with a reimbursement error. At that point, our team will reach out to you to correct the direct deposit information listed in your Member Centre.
Errors can cause delays as we must investigate, reach out and then begin the reimbursement process again. These delays can be significant as we work through correcting errors. Entering your information correctly will prevent these delays, so check, correct and add those supporting documents!
Updating direct deposit information
If you change from your current bank to a new bank, or would like your reimbursements directed to another account at your current bank on file, you can easily update your information in your Member Centre.
You’ll see your name listed in the top righthand corner once you’re logged in. Just click on the down arrow next to your name, then select Direct Deposit.
On that new page, you’ll be able to update all of your banking information. While you’re there and updating, don’t forget to add a new void cheque image or direct deposit form.
Locating reimbursements in your bank account
With so many transactions to sift through, it can be difficult to find your reimbursement in your bank account.
To help make it easier, let’s review some details.
- A direct deposit from us will appear as Blendable HDC
- The deposit will appear in your account within 2 to 3 days of the reimbursement date on the claim in your Member Centre. This is dependent on bank processing times. Some banks are faster, and it may be the day of reimbursement.
- Your banking information is always available to you in your Member Centre. You’ll be able to see which account the reimbursement was sent to. Ensure you’ve checked the right account
If you still can’t find your reimbursement, reach out to our team via the Support form in your Member Centre and we’ll look into the reimbursement.
Anything else?
Direct deposit is the easiest and most efficient way to receive your reimbursements and keeping your banking information accurate and up to date is key to preventing errors.
Checking and double checking your details during setup, adding a void cheque or direct deposit form, and ensuring your account information is up to date will prevent any delays or errors.
Remember, your Member Centre is your one-stop shop for all claims and direct deposit information. Make sure you take a look there first to verify any details that will help you with direct deposit errors.
Keeping these things in mind will go a long way to keeping things secure and hassle free, with every claim submission!