Frequently Asked Questions
If you have an Employee and Family Assistance Program (EFAP) as part of your blended benefits plan, then you’re in the right place! We’ve got answers to the most common questions about how your EFAP works to support your health.
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What is an EFAP?
An Employee and Family Assistance Program (EFAP) is a health and wellness resource that provides free, confidential support and counselling for individuals and their families experiencing work-life challenges.
An EFAP is delivered as part of a group benefits plan as another way to support health and wellbeing.
Our EFAP is delivered by HumanaCare. Check out their video below to learn more about the program.
Why access my EFAP?
Many people face personal problems and pressures in their daily lives. Sometimes these problems become too much to handle and will affect personal happiness, family life, performance at work, and physical and mental health. Problems can worsen with time and may become difficult to deal with on your own. HumanaCare’s support and counselling can assist in finding ways to deal with these challenges.
How do I access my EFAP?
You can call HumanaCare 24 hours a day, 7 days a week, at 1-800-661-8193 or fill in an online service request at https://humanacare.com/servicerequest. Your call will be answered by a registered intake clinician who will help guide you through the best course of action and support.
You can also access health and wellness resources online in the HumanaCare Employee Portal.
The portal is accessible on your computer or mobile device and includes videos, webinars, articles, courses, and assessments to help prioritize your health.
Access the Employee Portal by visiting www.humanacare.com/blendable.
Create a login and password using the Access Code: HUMANACARE
How much does it cost?
There’s no cost to you. Your EFAP is paid for by your benefits Plan Sponsor as part of your blended benefits plan. Support and counselling is free for you and your eligible dependants.
Who is covered by my EFAP?
Your EFAP and all the services and resources that come with it, is available to you and your dependants. That means your spouse/partner, and any children who are under 25 years of age or still dependent.
What services are included in my EFAP?
Your EFAP includes support and short term counselling, as well as self-serve resources, tools, assessments, and webinars provided through the HumanaCare Employee Portal. It includes support for:
- Relationships and couples
- Family and parenting
- Substance use
- Legal and financial questions
- Grief and bereavement
- Career coaching
- Behavioural management
- Diet and nutrition
- Work-related stress
- Crisis and trauma
- Healthcare navigation
How are counselling services delivered?
Counselling is available in a number of ways designed to meet the demands of busy lives. You can set up in-person counselling, e-counselling, and telephone counselling.
Is the program confidential?
Yes. All support services are strictly confidential. Your employer will never know you sought support. HumanaCare will not disclose any information about you to anyone without your expressed consent and authorization (except in cases of medical emergency, legal requirements mandating disclosure, or if you pose a clear danger to yourself or others).